UsettaHelp CenterConversations and credits
What counts as a conversation
A conversation is one person, counted once in a calendar month, however many messages they send. If the same person writes ten times in October, that is one conversation. Your plan includes 1,000 conversations a month, and the count resets at the start of each month.
See what you have left
The Credits left card at the bottom of the left menu shows how many conversations you have left this month, including any credits you bought.
Running low
You get an email when you have used about 80% of your allowance, and another when it runs out.
Buy credits
When the monthly allowance is used up, each new person uses one credit. People you have already counted this month always get through.
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Press the Credits left card (or Top up on the Billing tab).
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Choose a pack.
| Pack | Price |
|---|---|
| 200 conversations | $12 |
| 500 conversations | $25 |
| 1,200 conversations | $49 |
Credits are one-time, paid in advance, and never expire.
If you run out completely
With no allowance and no credits left, the AI cannot answer new people. Messages from people already counted this month are still answered, and everything still arrives in your Unibox.