UsettaHelp CenterTelling customers they are talking to an AI
The first reply to a new person says they are talking to your business’s AI assistant, for example: “I’m Northwind Realty’s AI assistant.” This is on by default.
Being open about it builds trust and keeps you on the right side of platform rules. Usetta sets the wording for you. If you need it changed, email hello@usetta.com.
Once a person has been told, the AI does not repeat the introduction in every message.
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