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Teach the AI about your business

Updated 21 October 2026

Open AI Agent. This page is what the AI knows and how it behaves.

  1. Open AI Agent in the left menu.

The AI Agent page

The quick way

Type your website address into Analyze with AI and press Analyze website. Usetta reads the site and fills in the form. Always read and edit the result.

Type your website address and press Analyze website

The fields

Start with the first three, in the Identity section:

Company name, What you do and Ideal customer

FieldWhat to put
Company nameHow you want the AI to refer to your business.
What you doTwo or three sentences describing your product or service.
Ideal customer (ICP)Who you serve: role, industry, size, and what they struggle with.
ToneHow the AI should sound, such as friendly or professional.
Conversation goalWhat a successful chat ends in: a booking, a demo, a trial sign-up.
Conversion linkThe link the AI shares when someone is ready, such as your booking page.
Product knowledgeFacts the AI should use: opening hours, services, policies, delivery.
Pricing handleHow to talk about prices: share them, give a range, or move to a call.
Objection playbookHow to answer common pushback such as “too expensive”.
Social proofReal reviews or results you are happy to quote.
Do not sayWords, promises or topics the AI must never use.
Extra instructionsAnything else, in plain words.

Press Save changes (top right). The AI uses the new settings on its next message.

Press Save changes

Tip: Only write things that are true. The AI repeats what you give it, so never add a discount, guarantee or result you cannot honour.

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