Usetta glossary

Word	What it means
Workspace	Your business account in Usetta. One workspace has its own channels, leads, settings and plan.
Channel	A place customers reach you: WhatsApp, Instagram, Messenger or website chat.
Lead	Anyone who has messaged you, or who you have uploaded.
Unibox	The single inbox where every channel’s chats arrive.
Autopilot	The AI sends its replies by itself.
Approval mode	The AI writes a draft; you approve it before it is sent.
Escalation	A chat the AI has handed to a person.
Automation	A rule such as “when someone comments EMAIL, reply and send them a message”.
Keyword	The word that triggers an automation.
Conversation	One contact, counted once in a calendar month, however many messages they send.
Credits	Extra conversations you buy when you use up the monthly allowance.
Lead stage	Where a person stands: cold, engaged, objecting, hot, booked or closed.