The lead journey

1. Open any chat in the Unibox.

2. Press Journey in the chat header.

   

3. The person’s timeline opens on the right.

   

It collects, in order:

• when they first wrote, and on which channel,
• how they arrived, for example Came from a Meta ad or Commented on a Meta ad,
• the keyword automation that messaged them,
• bookings and changes to their stage,
• hand-offs to a person.

It is the quickest way to see why someone is in your inbox and what has already been done for them.