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Inbox and leads
Reading chats, taking over, and following every lead
Using the UniboxEvery chat from every channel in one inbox.Taking over a chat: stop the AI replyingPause the AI for one person, automatically or with one tap.The Leads pageSee everyone who has messaged you, their stage and what happened last.Lead stages explainedCold, engaged, objecting, hot, booked and closed.The lead journeyA timeline of everything that happened with one person.When the AI hands a chat to youWhat escalations are, how you are alerted, and how to resolve them.Invite your teamAdd teammates and assign chats.